Overview
As the Technical Services Account Manager with an agreed target for the sale of Cloud21’s range of professional consultancy and delivery services, you will apply your sales experience to managing and developing technical services and solutions to our existing and new clients, working with SMEs in our technical teams to cultivate these accounts to meet Cloud21’s financial objectives through an agreed strategic sales plan for each client account.
Using your detailed knowledge of the technical digital landscape used across the NHS to achieve Cloud21’s services, you will develop client relationships to identify their needs for sales opportunities that we can satisfy. This will require engaging with clients and internal teams at all levels to understand and manage their needs.
Core responsibilities
- Work closely with colleagues within the Technical Services, Commercial and Marcoms teams to develop, manage and close a pipeline of business within your agreed territory.
- Align your activity with the Company’s financial and operational objectives .
- Create and deliver agreed plans to achieve sales targets and expand the customer base.
- Gather and apply market intelligence as part of the development of sales opportunities .
- Achieve or exceed your agreed annual sales targets within the agreed territory through well-organized identification and development of sales opportunities for new and existing clients.
- Manage your activity to promote and generate new business and cultivate the existing client base.
- Maintain accurate, up-to-date records of prospects and activities using the Company’s CRM platform and to provide routine reports of sales pipeline and revenue forecasts within your territory .
- Serve as a business representative at health and care industry events, conferences, etc.
- Provide timely and clear communication around customer requests to internal teams to enable rapid sourcing of high-quality talent and the development of technical solutions.
- Develop relationships with clients and associates through regular meetings as required .
- Serve as a consistent, trusted point of contact and relationship manager for assigned clients.
- Coordinate across teams to ensure seamless support and clear understanding of overall relationship between Cloud21 and the client.
Essential Qualifications & Experience
- Selling knowledgably and successfully into the NHS digital marketplace or a relevant and comparable digital health and care services arena.
- Developing and managing a pipeline of business within a go-to-market strategy based on a comprehensive portfolio of products and services.
- Devising and implementing new business development plans and campaigns in collaboration with colleagues in relevant departments and Business Units.
- Communicating and collaborating effectively and persuasively with stakeholders at all levels of seniority within prospect and client organizations as well as the internal organization and its partners.
- Devising strategic plans to address individual prospect organizations and campaigns for wider development of sales leads and opportunities.
- Excellent organizational and time management that demonstrates the ability to prioritize competing schedules and resource constraints.
- Qualifying and assessing opportunities to ensure that time and resource is used to best effect.
- Maintaining your market, product knowledge and professional skills to ensure you are equipped to successfully participate in closing complex sales opportunities within a competitive arena.
- Familiarity with the NHS digital marketplace and its operational business and technology requirements.
- Detailed understanding of the technical platforms and associated management requirements of NHS organizations.
